The Barista greets customers, takes orders, produces quality Kaimana Coffee Company beverages, and assists with merchandise items and operates register at Sunset Provisions to create a memorable and elevated guest experience.
RESPONSIBILITIES
Baristas should be hospitality-driven professionals, providing thoughtful, knowledgeable, and warm customer service.
Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Able to provide excellent service at a high-volume pace, remain calm under pressure, anticipate guests needs and preemptively resolve issues.
Previous barista experience is preferred along with a willingness to learn, the dedication to constantly improve service standards, and a strong sense of commitment to working as a team.
Receive and deliver food, beverage, and merchandise orders and collect payment.
Perform cashiering functions by closing orders and ringing up merchandise to cards or charge to room.
Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
Ensure that store is kept stocked, tidy and clean.
Practice basic safety procedures with respect to equipment and handling hot beverages.
Consistently upsell food, beverage and promotional items to guests.
Observes health and safety standards.
Promote happy-spirited hospitality, culture, and lifestyle of Kaimana Beach Hotel.
Ability to work as a team as well as independently.
Ensure overall guest satisfaction.
QUALIFICATIONS
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner throughout the hotel.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Kaimana Beach Hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Kaimana Beach Hotel standards, policies, and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Passion for excellence and great enthusiasm in providing exceptional service standards.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
