Reports to: Team Leader Classification: Non-Exempt Overall Responsibility:
The Veterans Housing Case Manager is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual clients' needs.
Using a multi-disciplinary skill set, the Property Coordinator must be able to exercise the following skills:
Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
Sensitivity to confidential matters is required.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns with adequate detail, quickly and accurately.
Capability to read, write, comprehend, and converse in English.
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
​Excellent customer service and interpersonal skills with the ability to relate to others.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
Required to complete and successfully pass the Fair Housing within the first 30 days of employment.
Daily and Monthly Responsibilities
Inspect units utilizing HUD’s Housing Quality Standards (HQS)
Itemize unit inventories prior to move-in
Establishes schedules and methods for providing facility maintenance services; identifies resource needs; reviews needs with appropriate management staff; allocates resources accordingly.
Work with accounting, revenue control, leasing, and tax departments, and various other professionals in effectively resolving tenant issues, disputes, and contracts
Maintaining a work order log and tracking completion of repair request
Maintain building systems by contracting for repairs and service, in order to competently prepare specifications and obtain at least 3 quotes for large maintenance projects exceeding $500.
Initiate corrective measures, and prepare reports by collecting, analyzing, and summarizing data
Provide timely and effective service and accessibility while complying with federal, state, and local regulations
Ensure that all housing and service data is accurate and current for all program residents by developing, implementing and monitoring a system to maintain accurate, consistent, and coordinated data collection and data entry with the HMIS database;
Document program participant outcomes, including electronic and hard-file records, ensuring that data is entered accurately, in a timely manner, and in accordance with agency and regulatory standards, and funder requirements;
Complete all required paperwork for new tenants
Collect security deposits and monthly rents
Ensure the premises is ready for new occupants
Attends in-service and other training as available and appropriate to meet agency standards.
Understands the applicable State and local Landlord and Tenant code and its application to residents and units and provides information regarding applicable housing laws and regulations where necessary.
Enforce terms of rental agreements
Provide internal and external presentations on the program, its intentions and its results;
Resolve complex community issues involving the program and its residents;
Knowledge and practice-understanding of mental health issues, trauma-informed care, mental health and addiction assessments, client-centered treatment;
Communicate effectively with local community and external agencies to provide wrap around services, and foster relationships which enable needed resources to be accessed;
Attend assigned community and other stakeholder meetings and advocate for client and program needs, including organizing or participating in case conferences as appropriate;
Maintains and develops relationships with housing providers.
Actively participate in staff meetings and trainings;
Perform regular site visits, monitoring all on-going maintenance/construction projects performed by external contractors, including current required insurance certificates
Manage daily property requirements and maintain long-range capital improvements planning through regular inspections of property for damage, contractor effectiveness, and areas of improvement
Maintains building systems by contracting for maintenance services and supervising repairs.
Maintains property rentals enforcing leases, and maintaining and securing premises.
Manage and plan property operating budgets, controlling property income and expenses, and complete required reports including weekly, monthly, quarterly leasing, variance, and capital reporting.
Attend board meetings and present routine reports, including activity reports, variance reports, property inspections, roof inspections, and lighting report Enforces occupancy policies and procedures by confronting violators.
Assume responsibility for the operations of the property
Inspect buildings and grounds to ensure safety and cleanliness, and alerts facilities manager to items that need to be repaired.
Coordinates special projects as identified by Chief Executive Officer and Director of Operations.
Other duties as assigned
Maintenance
Monitor and complete maintenance and repairs timeously and cost-effectively
Ensure security of premises and maintain security devices
Organize incoming and outgoing inspections and prepare inspection reports
Implement preventative maintenance programs
Oversee capital improvement projects
Negotiate and manage contracts with outside vendors
Additional Program-Specific Duties of U.S.VETS Sub-contracted Programs:
For SSVF Program:
Conducts rapid re-housing and homeless prevention services for veterans and their families
Works with clients to develop a Housing Stability Plan
Provides case management services to family members in the veteran household
Conducts home visits to provide case management services
Ensures that dependent children are enrolled in school and connected to the appropriate services within the community, including early childhood education programs
Maintains compliance with VA regulations and organization protocols in requesting and distributing Temporary Financial Assistance to third-parties on behalf of veteran households to include cross-referencing HMIS
Assists in rapidly placing homeless veteran families into housing
Conduct Rent Reasonableness Testing and ensure Habitability Standards are met for veteran families rental units
Minimum Qualifications:
High School Diploma and (2) years of experience in social services or related field.
Due to program funding Military Veteran preferred
Experience working with homeless and/or veterans preferred.
Certification in Substance Abuse Counseling preferred.
Experience facilitating support groups preferred.
Strong oral and written communication skills.
Professional manner and appearance.
Ability to work independently and within a team.
Ability to take direction.
Ability to work effectively with diverse group of clients, staff, and community members.
Computer proficient in Microsoft Office and Internet.
A valid Hawaii driver’s license and access to a registered, insured vehicle.
Candidates must display and/or demonstrate ability to:
Climb and/or walk up and down stairs and/or walkways.
Sit for periods of up to 30 minutes at a time.
Walk and/or standing for up to 30 minutes at a time.
Lift, carry, pull and/or push items up to 30 pounds at a time and for short distances. Such motions may include reasonable bending, stooping, reaching and twisting.
