Server

GENERAL SUMMARY: To serve food & beverage in a friendly, courteous and timely manner. Servers are to guide all guests on their best possible experience. Demonstrating a full knowledge of your restaurant and a genuine passion for service.

REQUIRED QUALIFICATIONS:

· Contributes to building and maintaining a positive work culture at all times

· Flexible schedule, especially during busy seasons

· Ability to communicate effectively

· Ability to prioritize and multitask in a fast-paced environment

· Ability to handle guest requests and needs in a professional and pleasant manner

· Ability to learn phones and POS system

· Ability to clearly communicate with both FOH and BOH

· A dependable means of transportation to and from work for all days scheduled

DESIRED SKILLS:

· Restaurant experience

· Confident, friendly and outgoing

· Highly organized

· Ability to anticipate waitstaff and guest needs

· Eagerness to learn and grow at all times

· Food safety/sanitation knowledge

· Spirits, wine, and beer knowledge

· Blue card certification

ESSENTIAL FUNCTIONS:

· Creates and fosters a positive environment at all times

· Ensure all safety and sanitation standards are strictly adhered to at all times

· Knowledge of reservation, phone and POS system(s)

· Adhere to the expectations of the secret shopper criteria

· Take food and drink orders promptly

· A full knowledge of all menu items both food and drink.

· Able to take any Guest on a tour of what we are and what we have to offer

· Assist in maintaining and clearing tables during dining experience

· Assist in host, bus, and runner tasks, it is all of our jobs to get the job done

· Constant communication with the team and MOD

· Understands when to ask for help, within the team

· Handling and communicating guest special needs or requests

· Knowledge of guest dietary restrictions and preferences

· Knowledge of hours of operation, entertainment schedules, restaurant address /phone number

· Adheres to all safe cash handling procedures/payments

· Performs all other duties as assigned by management team

CULTURAL TASKS:

· Knowledge of our mission statement

· Knowledge of area attractions

· Promotes the “Aloha Pass It On” initiative to the community

· Embodies the Aloha spirit

· Exudes a Guest first mentality and philosophy

PHYSICAL REQUIREMENTS:

· The employee must be able to occasionally lift and/or move up to 50 pounds.

· Standing/moving for up to 10+ hours

· Ability to climb stairs