CSR/Dispatcher

We are seeking a Customer Service Representative.

Your ability to make a good impression on incoming calls and schedule service appointments is essential to our company’s success. As our front-line customer service representative, you’ll be the face of our company, the first friendly voice that our customers will hear. You’ll also play a vital role in improving our customer experience, and helping our service technicians close sales. You’ll be working with a high-energy team of people who love their jobs and are committed to providing excellent service to our residential and commercial customers. Our long-time customers love us!

Responsibilities:

• Provide the best customer experience
• Professional demeanor
• Answer telephone and schedule incoming service calls
• Demonstrate a Service First mentality as it relates to listening, supporting and meeting customer expectations
• Ability to follow instructions
• Capable of managing multiple tasks
• Willingness to grow and learn
• Ability to learn quickly
• Speak clearly and confidently
• Attention to detail
• Ability to handle pressure
• Skilled with both oral and written communication
• Great organizational skills
• Team player
• PC skills required, operate office machines such as printer and fax
• Monday through Friday; overtime if needed.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person